Skip to Store Area:

Customer Service

Shipping & Delivery

Calculating Shipping Costs 
Shipping costs depend on the number of items and the weight of your order, as well as the shipping methodshipping method chosen. The prices displayed on product information pages do not include shipping costs.
There are two way you can check how much you will spend on shiping:
Using shipping calculator

In shopping cart:

  • On the item's Product Details page, click on Add to Cart
  • Enter your Shopping Cart and look for “Estimate Shipping Costs” at the bottom of the page to see total shipping costs for the items in your cart.
  • On the Ship to: drop-down menu, choose the country of delivery for a more accurate calculation of your shipping costs.

You can open your Shopping Cart at any time by clicking the Cart at the top of every page on CaseBuzz.com .

 

Shipping Method

We deliver your package through international couriers like Air Mail, Registered Air Mail, EMS, Fedex, UPS and DHL. Customers can choose the shipping method they like. Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem.

 

Delivery time

Order is split into two parts: Processing and Shipping 
Generally, delivery time is composed of processing time, packaging time and actual shipping time.
Processing time = From the time we receive your order to when we packaging it, 1-2 business days are needed to check your order, confirm your payment and verify your address.

Please pay attention to that we do not process your orders on weekend or holidays. Therefore, please allow another 1-2 business days to process your weekend orders.

Packaging time = After processing your order, we will send a confirmation to the warehouse. Then your order will be shipped out within 1-2 business days if it is still in stock. You will be informed if the products are out of stock.

Actual shipping time = The time it takes for the shipping companies to deliver your package to you.

In general, the delivery time of each international courier is as below:
Air Mail: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
Note: There is no tracking number for air mail.
Registered Air Mail: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped.
Fedex: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
UPS: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
DHL: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.

Please be aware that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within 4 weeks, please kindly inform us.

Customs
For international shippment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.
Please Note: 
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.
Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2011) and Chinese New Year (January 23, 2012), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-4 days.

 

Refund & Exchange

Privacy policy
CaseBuzz.com respects customers privacy, and has made strict policy to protect your personal information. Please note that this privacy policy only applies to this site. It does not necessarily apply to any offline collection of your personal information. Please see below for details.

What information does CaseBuzz.com collect?
CaseBuzz.com collects personal information from the people who registered or ordered online. Customers’ name, address, email address, telephone number, city, country, post code and credit card information would be collected. If you contact us, we may keep a record of that correspondence and information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

What is the purpose of the collection?
•help make the site more easier for you to use, no need to input the information many times.
•help you find information, products more quickly and easier.
•provide you an efficient, meaningful and customized experience.

Will CaseBuzz share your personal information?
CaseBuzz.com will never share the information with any non-affiliated entity. As necessary, solely for the purpose of helping CaseBuzz, some third parties liqke the international carriers may process your personal information under the confidentiality agreement. We won’t sell, disclose or share your personal information with a third party.

Changes of privacy policy
CaseBuzz.com reserves the right to change privacy policy at any time, customers will be informed promptly. In that case, you may choose to continue to use your account or terminate it.

Refund Policy

At CaseBuzz.com, we offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:

  1. If you choose the Register Air Mail or EMS as shipping method, you can apply for a return within 45 days (30 days is offered for the users of UPS, DHL, Fedex)after the invoice date.
  2. Customers are supposed to inform CaseBuzz.com within 7 days from the delivery date if the order is incorrect. Problem caused by misuse or abuse will void the products’ warranty and return policy.
  3. Please note that each return should have a RMA number. You can write it down or stick the printed one on the outside of the returned box .
  4. To ensure the prompt information of the returned package, we recommend you choose the carrier which the package can be trackable.
  5. The shipping cost is non-refundable. And the return shipping cost and insurance are covered by the customers. CaseBuzz would not be responsible for the return fee or any shipping loss.
  6. All the returned products must be in its original condition.
  7. Please allow us 7-10 working days to process your return.
  8. CaseBuzz.com reserves the right to refuse service that would void the warranty and return policy as well as the products are damaged by customers.

Return policy for refund
Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the RMA number should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.
We can not accept the following items for a refund:

  • Any products that have exceeded the warranty or return expiry date
  • The reason of returning is caused by customer error.
  • The returned product is not in its original condition.


Return policy for exchange or replacement
Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact CaseBuzz.com within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.

The procedure of return
Firstly, please email us at support@CaseBuzz.com , and fill in the RMA form. Once you get the RMA number, do not forget to ship your items back with the RMA number. The return package without a RMA number would be rejected.

Warranty Information
If you want to use the warranty service, please pay attention to that we offer 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Any product that exceeds the warranty time is unacceptable.

Return shipping cost
The shipping cost of returning products is not covered by CaseBuzz.com, but the fee of shipping the products back to customers would be covered by CaseBuzz.

Canceling order
Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.
For further information, please feel free to contact us at sales@CaseBuzz.com.

 

Privacy Policy

Please read the following carefully. Your use of the CaseBuzz.com web site ("CaseBuzz.com") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").
Shopping with CaseBuzz.com

  • You can Order Products in the following ways:

Online via this website; 
By email us;

  • When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
  • When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
  • CaseBuzz.com may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error
  • CARD HOLDERS billing address on the CARD HOLDERS credit card are not same


Please NOTE! 
Due to our High Level of SSL Secure Credit Card transaction system, be sure to use your actual CARD HOLDER billing address listed on the credit card, no exceptions! Otherwise the order can not & will not be processed. We are trying to protect our customers from on-line fraud. Minors are forbidden to order on our site.

  • Every effort is made to ensure your satisfaction at CaseBuzz.com. If you are not happy with a service or product, then please contact us and we will do our best to sort out the problem.

Reviews, Comments, Communications, and Other Content.

  • Visitors may post reviews, comments, other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. CaseBuzz.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. CaseBuzz.com has the right but not the obligation to monitor and edit or remove any activity or content. CaseBuzz.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Price

  • The price for each Product is shown on CaseBuzz.com will not apply tax or customs charges. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or Country.
  • We always try to make sure that the prices on CaseBuzz.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
  • You will be notified of the delivery costs automatically before you submit your payment(or you can use the shipping calculator to calculate the shipping cost), based on the delivery address you specify.
  • Prices are quoted on CaseBuzz.com in USD - Please note that both charges and refunds are in USD and CaseBuzz.com cannot be held responsible for any loss due to exchange rate fluctuations transaction fee.

Payment

  • CaseBuzz.com accept the following payment options:

[1] Payment Via Bank Transfer
You can make money transfer to : (International)
 

Beneficiary Name: NextAge Technologies Pvt Ltd 
Beneficiary Account: 808-601736-838
Bank Name: THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
Swift Code / IBAN No : HSBCHKHHHKH 
Bank Code :004

Bank Address: 
Name: HSBC Hong Kong 
Address: HSBC Main Building, 1 Queen's Road Central, Hong Kong 
Tel: +852 2748 8288


As soon as you send us money by bank transfer, you must send us your Reference No, you can send us by email us at sales@CaseBuzz.com 

Pleasae NOTES!

  • When sending the money please tell your bank that you will PAY FOR ALL CHARGES OF FOREIGN BANKS. If you don't do this, sometimes the money will be sent through a corresponding bank (not directly to our account) and therefore the bank will charge fees from the sent amount. Then we will not receive the full amount.
  • Always write PROFORMA INVOICE NUMBER/ORDER ID ON YOUR BANK DRAFT - this will help us to recognize payment. And also get reference number from bank
  • We have to receive the full amount in order to send your purchase to you. Please ask in your bank for more details about international money transfer.
  • Usually telegraphic transfer takes about 3-5 days to appear on account.

[2] Payment Via Western Union Transfer 


Bank Name: WESTERN UNION BANK 
Beneficiary First Name:Hisham 
Beneficiary Last Name:Malik
City:DOHA
State:DOHA
Country:Qatar
You only need to go to western union agent at your city and make payment to: As soon as you send us money by western union, you must send us your MTCN (which is located on the receipt of the western union form), you can send us by email at sales@CaseBuzz.com
Upon approval of your payment information, your transaction will be sent.

[3] Payment by Credit Card 
 
Credit Card payment is possible for all clients. When you place orders with Credit Card on our site, the transaction is handled by WorldPay http://www.worldpay.com. This system is certified and allows us to accept payments such as Visa and Mastercard.
CARD HOLDERS billing address on the CARD HOLDERS credit card MUST SAME With shipping address!! (CREDIT CARD PAYMENT BY WORLDPAY IS NOT ACCEPTABLE FOR DROPSHIP SERVICE)

Please NOTE! 
www.CaseBuzz.com staff will not ask you for your full credit card numbers. Please don't email us your credit card number!!
We take fraud very seriously and we will prosecute to the fullest extent of the law. We have caught fraudulent credit cards before and we will continue to catch them as our system is designed to flag even the most remotely suspicious orders.
We strongly suggest you do NOT try to fraud us as Internet/Mail Order fraud and credit card theft may seem simple but are very serious crimes. 
[4] Payment by Pay Pal 
 
Pay for purchases or send money to anyone with an email address in 45 countries. Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes. You can sign up for a PayPal account athttps://www.paypal.com. To make PayPal payments for purchases made at CaseBuzz.com, please send payment to billing@CaseBuzz.com 

Please submit payment in advance, in full. Order prices in the online shop system add shipping during the checkout process and no taxes are added by CaseBuzz.com.
Payment can be submitted in any currency, although we advise matching the currency used in the online order process for ease of calculation. 
You need to pay in full for your orders in advance, and CaseBuzz.com will guarantee successful delivery of your products.

What is Paypal? 
Paypal offers a secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your credit card numbers. 
www.CaseBuzz.com staff will not ask you for your full credit card numbers or Paypal login details. Please do not give this information to anyone and do not click on links inside emails purporting to be from Paypal. 
Paypal may charge you a fee for uploading money to their system or making payments. Please check on their information pages.
Please click here to read Paypal's introductory information. 
Click for a more readable explanation of Paypal from EBay. 
Please click here for a list of countries where Paypal is available. If your country is not on the list, you can't use Paypal.
Please NOTE!
ONLY VERIFIED PAYPAL MEMBERS are allowed to pay for their orders via PayPal system. This is our obligatory requirement.

Further Payment Notes

  • Please do not send cash.
  • Please do not send cheques or money orders.
  • Please do not email us details of your bank accounts or credit cards.
  • Please do not use online payment vouchers such as 3V vouchers to submit Paypal payments, as these will be rejected. Similarly, do not attempt to use another person's credit card for Paypal payments unless you are certain the credit card owner will be able to provide us with direct confirmation that the charge is authorised.

Kindly note that your order will not be processed without the payment confirmation slip.

  • Your order will be processed on the same day upon successful payment confirmation.
  • If you have questions about CaseBuzz.com payment process, kindly contact our sales consultant for assistance.

Availability

  • We try to keep CaseBuzz.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Please NOTE! 
Refunds can only be made if you pay using paypal or worldpay.Orders originally paid by bank transfer / western union are not normally refundable by bank transfer/ western union and the refund can be made in the form of credit or loyalty reward point extended by CaseBuzz.com against future orders.
Shipping And Handling

  • Postage and Packing charges depends on where you are ordering from. Once your package has been shipped off, we are not held responsible if any of the products are missing or damaged.

Delivery

  • CaseBuzz.com delivers to destinations inside and outside the Malaysia.
  • You will be notified of the delivery costs automatically before you submit your payment.
  • Orders are despatched by Fedex, DHL or Pos Laju. Our couriers require a signature ,so please specify an address where someone will be able to sign for your Order.Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. CaseBuzz.com reserved the rights not to released the delivery with the absents of the authorized receiver.
  • All orders will be delivered within 1-6 days upon successful payment confirmation. You should be able to receive your order within 3-10 business days depending on courier you have choosen, excluding Saturday and Sunday.We will make every effort to deliver within the time stated on CaseBuzz.com .However, due to certain unforeseen circumstances, slight delay deliveries might occurs, CaseBuzz.com will not be liable for any loss caused to you by late delivery.
  • CaseBuzz.com is working hard to ensure that your orders are delivered safely and on time.
  • In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.
  • Goods sold are neither returnable nor exchangeable.

Security 
Your safety is guaranteed because CaseBuzz.com uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:

  • the web address changing from "http://" to "https://"; and
  • a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

We process payment by credit card through World Pay.

Privacy Policy

  • CaseBuzz.com is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.
  • CaseBuzz.com NEVER disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system.
  • If you have any questions or comments about privacy or the CaseBuzz.com Privacy Policy, please contact us email (atfeedback@CaseBuzz.com).

Quality and Guarantee

  • We offer you from 3 months to 12 months of warranty, unless otherwise specified, from the purchase date on our products. But if you meet any problem of our products please contact us as soon as possible. You will be required to send back the defaulted unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return.
  • IMPORTANT: There are no warranty For Spare Parts and Cables 
    All Phone Service Devices carry 6-month warranty.

Return & Refunds

  • Products with quality or defective problem in 7 days(from the date products received)can be returned and refund.
  • Customer send the products back to us,When we receive the products,We will give an full refund.

Cancellation of orders

  • 1. - CANCELLATION BEFORE PAYMENT

    If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
    We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
    You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this. 
    If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
  • 2. - WITHDRAWING AN ORDER AFTER PAYMENT

    If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
    If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.
    If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
    If the goods have already been delivered we cannot cancel or change the order.
    If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.

    If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.

Please NOTE! 
Refunds are made in USD and CaseBuzz.com cannot be held responsible for any loss due to exchange rate fluctuations and transaction fee.

Problems

  • If you have a problem with an order or product please contact us at email sales@CaseBuzz.com , support ticket, or our live chat system . We will be happy to assist you, we can usually render assistance that you will be happy with that day.

CaseBuzz.com Responsibilities

  • CaseBuzz.com has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on CaseBuzz.com or contact us for exact sizes.
  • CaseBuzz.com shall insure Ordered Products at their retail value whilst being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
  • Because of the nature of the Internet, CaseBuzz.com provides and maintains CaseBuzz.com on an "as is", "as available" basis and makes no promise that use of CaseBuzz.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
  • You will be responsible for any breach of these terms by you and if you use CaseBuzz.com in breach of these terms you will be liable to and will reimburse CaseBuzz for any loss or damage caused as a result.
  • CaseBuzz.com may change or withdraw any material part of CaseBuzz.com, or may refuse you access to the web site at any time if we consider it necessary.
  • CaseBuzz.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of CaseBuzz.com upon breach of any part of these Terms whatsoever.